Select Page

SocialShelf – Privacy Policy

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

Multi Mobile Media, LLC. Owns and is DBA as SocialShelf hereafter referred to as SocialShelf

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

BY CHECKING I AGREE OR REGISTERING ON THE SITE YOU ARE AGREEING TO “I HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF THE PRIVACY POLICY,” YOU AGREE TO THE TERMS OF THE PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SITE.

SocialShelf follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:

  • NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from    future marketing efforts.
  • SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
  • SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information. We will not sell, lease or lend your information to any third party for any reasons other than directly related to SocialShelf.

Multi Mobile Media, LLC. is the parent company of SocialShelf and as such, if you provide information to any of the businesses or Web sites owned or operated by Multi Mobile Media, LLC., this information may be combined or shared among current or future Multi Mobile Media, LLC., its entities and subsidiaries.

SOCIALSHELFPRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for SocialShelf and all other locations, websites where your personal information is collected by, or on behalf of, SocialShelf. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the SocialShelf sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the SocialShelf trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

Privacy Policy Topics:

Information COLLECTED by SocialShelf
USES of your personal information
Personal information PROVIDED to SocialShelf from third parties
SHARING OF personal information
CHOICES regarding your personal information
UPDATING your personal information
SECURITY OF YOUR personal information
Cookies, clickstream technology and third party AD providers
Collection of CHILDREN’s personal information
CONCERNS about the privacy or security of your personal information
Privacy policy CHANGES

INFORMATION COLLECTED BY SOCIALSHELF

As part of your interaction with SocialShelf, we may collect personal information such as:

  • Contact information, including name, mailing address, phone number and e-mail address

We may also collect demographic information, including age, personal interests and product preferences.

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:

  • Search products or services
  • Set up an account online
  • Participate in a sweepstakes, promotion or survey
  • Contact us with a question or concern
  • Participate in other activities with SocialShelf

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:

 

Your personal information will never be sold, leased, rented or given to a third party, unless it is for the sole purpose of providing customer services

  • Administering sweepstakes, promotions or surveys
  • Offering new products and services
  • Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed

PERSONAL INFORMATION PROVIDED TO SOCIALSHELFFROM THIRD PARTIES

Information from Third Parties

SocialShelf obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.

SHARING OF PERSONAL INFORMATION

SocialShelf does not sell, rent, lease or give your personal information to third parties.

We may need to share your personal information within the Multi Mobile Media, LLC. and SocialShelf Companies. These companies may use this information to offer you products and services that may be of interest to you.

In addition, SocialShelf may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

  • Sending SocialShelf marketing communications
  • Servicing products
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of SocialShelf

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

 

CHOICES REGARDING YOUR PERSONAL INFORMATION

Once you provide your personal information, we may use it to send you offers, promotions and other marketing and customer experience content.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

  1. Follow the directions on a marketing e-mail or direct mail marketing communication you receive from us.
  2. Send an e-mail with your request and current contact information to: CustomerService@GoMultiMobile.com
  3. Send a letter with your request and current contact information to:
    Multi Mobile Media, LLC. c/o SocialShelf
    2825 Soni Drive
    Norristown, PA 19403

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

SocialShelf will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

  • 10 business days for e-mails
  • 30 business days for phone calls
  • 90 business days for direct mail

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as price discount, new merchandise or special offers.

UPDATING YOUR PERSONAL INFORMATION

SocialShelf wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

  1. If you’ve created an account on SocialShelf, you can update your online account information after logging into your account.
  2. Send a request to: CustomerService@GoMultiMobile.com
  3. Send a request to:
    Multi Mobile Media, LLC. c/o SocialShelf
    2825 Soni Drive
    Norristown, PA 19403

If you send an e-mail or letter request, please be sure to include your current information and the requested changes.

SECURITY OF YOUR PERSONAL INFORMATION

We use reasonable security measures in place and take reasonable system, process and administrative precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. SocialShelf cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Safe Browsing Policy on SocialShelf

We use a variety of information security measures to protect your online transactions with us. The SocialShelf Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.

Choosing a Personal Password on SocialShelf

When you create an account on SocialShelf you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information.

COOKIES, CLICKSTREAM TECHNOLOGY AND THIRD PARTY AD PROVIDERS

Cookies

A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

SocialShelf uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.

You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the SocialShelf Web site.

Clickstream Technology

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps SocialShelf understand how visitors use our Web site.

Third Party Ad Providers

The SocialShelf Web site uses third party service providers to serve ads across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to our Web site so that we can provide advertisements about goods and services.

No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.

COLLECTION OF CHILDREN’S PERSONAL INFORMATION

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

  1. Send a communication to: CustomerService@GoMultiMobile.com
  2. Send a letter to:
    Multi Mobile Media c/o SocialShelf
    2825 Soni Drive
    Norristown, PA 19403PRIVACY POLICY CHANGESAs SocialShelf continues to improve the services, products and the features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

    Changes:

  • Addition of brands to list of companies in the SocialShelf organization.
  • Revised timeframe to process a direct mail opt-out request from six weeks to 90 business days.
  • Updated mailing address for requests to update your personal information, change your opt-out preferences or contact us with a question or concern.
  • Format, structure and general revisions to improve readability and user-friendliness of content.

Last revision date: July 26, 2019.